DESKSIDE SUPPORT SERVICES

Deskside Support Services are IT support services provided directly to end users at their physical workplace, typically at their workstation.

These services aim to address technical issues and incidents related to end-user devices, applications, and services, ensuring minimal disruption to their productivity.

• On-site Support
• Hardware Support
• Software Support
• Device Configuration
• Application Support
• Implementation and updating of devices
• User Account Management
• Security and Device Compliance
• Training and End User Education
• Reporting and Analytics